7 Day Money Back Guarantee - Transportation-Collaborative

Our Process

7-Day Money Back Guarantee

We have developed a very simple and effective way in giving peace of mind needed on the Internet transactions. You may wonder how we manage that and it may even sound too good to be true, but it's because TRANSPORTATION COLLABORATIVE, INC. provides the 7 Day Money Back Guarantee program, only for Items sold via are already stored inside its warehouses.

All Items sold through TRANSPORTATION COLLABORATIVE, INC. go through a safety inspection before being taken into Our custody. According to the TRANSPORTATION COLLABORATIVE, INC. Privacy Policy, upon arrival in the storage area, Items are verified by the Technical Inspection Team for clear title, quality, size, psychical conditions (damages, scratches, dents, rust, etc.). The 7 Day Money Back Guarantee program gives Buyers certainty that they will receive the Item they are paying for.

The Buyer decides to look somewhere else.

In order to minimize the chances of failed transactions when it comes to the Items sold through TRANSPORTATION COLLABORATIVE, INC., our staff compares Seller's description with the actual Item which will be into our possession when will be listed. If the listing description is incorrect or does not correspond with our Technical Inspection Document made upon arrival at the store, the Seller is instructed to re-list the Item with the correct description. That makes us different and lets us give Buyers certainty that they will receive the Item they are paying for.

THE 63-POINT SYSTEM CHECK

Many buyers don’t know what to inspect when purchasing a vehicle and end up with costly repairs after the purchase. Our TRANSPORTATION COLLABORATIVE, INC. & Consignment certified inspectors are trained to exceed the highest industry standards, promote professionalism, and thoroughly communicate their findings with clients. This process is the most throughout in the industry. Upon arrival or when taken into consignment, all vehicles are being verified by a Technical Inspection Team for psychical condition, quality, accident history, etc.

Vehicles which do not pass our inspection, will not be listed for sale under TRANSPORTATION COLLABORATIVE, INC. & Consignment Terms of Use. These are usually damaged vehicles beyond repair, vehicles that do not pass regular inspection or do not meet state regulations.

Cars, Boats, RV's, campers, powersports and all other vehicles will go through an additional background check (ex: history reports, ownership status, etc).
Vehicle Titles must be clear in order to pass our inspection. If there are any liens on a vehicle's title, the lien holder (person or finance company that has an investment interest in vehicle) must be paid off prior to you selling the vehicle with TRANSPORTATION COLLABORATIVE, INC. & Consignment.
Salvage-Title Vehicles will not pass our 63-Point-System-Check and will not be listed for sale under TRANSPORTATION COLLABORATIVE, INC. & Consignment Terms of Use. The consequences of a vehicle being issued a salvage title varies from state to state and the possibility of having such vehicle returned by the Buyer is significantly higher. Since we value quality and customer satisfaction, we do not accept vehicles with salvage titles to be sold through our services.

Note: Items that don't pass our inspection, will not be listed for sale. These are usually damaged Items beyond repair, Items that do not pass regular inspection or don't meet state regulations.

What does 7 Days Money Back Guarantee stand for?

If the Item is not delivered within 10 days after it is dispatched, TRANSPORTATION COLLABORATIVE, INC. guarantees refund of the money You have paid for the Item – No questions asked.
Your payment will be held with TRANSPORTATION COLLABORATIVE, INC. until the Item is delivered and You are completely satisfied with its quality.
Seller's payment is released only when You confirm the Item has been received in good conditions
In case we do not hear back from You within 7 days of Item delivery, we feel it would be fair to assume that You are satisfied with the Item quality, size, physical condition & specification and will release the payment to the Seller.
In case You are not satisfied with the Item delivered and inform TRANSPORTATION COLLABORATIVE, INC. within 7 days of delivery, TRANSPORTATION COLLABORATIVE, INC. will resolve Your complaint end-to-end within 72 hours from the time the complaint is raised. If TRANSPORTATION COLLABORATIVE, INC. is not able to give a resolution within 72 hours then we will automatically refund the amount paid for the Item Note: At delivery, You will be walked through a PDI (Pre-Delivery-Inspection) which will give You a general idea of the Item condition. The PDI report must me kept until the 7 Day Money Back Guarantee ends and will be required in case the Item needs to be returned.
When a complaint is raised for a delivered Item, the Seller is paid only after the issue is resolved and You are satisfied with the resolution.

What are the limits of the 7-Day Money Back Guarantee?

We can’t accept a return if the vehicle has been modified or altered from the condition it was delivered in.

If the vehicle has been in an accident or is damaged, we may not be able to accept it as a return.

What does 7 Days Money Back Guarantee cover?

You have paid for the Item but didn't receive it.
You have received a damaged/defective Item or it doesn't comply with the quality, size, physical condition & specification as per Your original purchase.
You have received an Item which You're not satisfied with because of its fit/size.

If I want to return the vehicle within the 7-Day Money Back Guarantee period, is there a collection fee?

No, we’ll collect it for free within the first 7 days!

What does 7 Days Money Back Guarantee cover?

You have paid for the Item but didn't receive it.
You have received a damaged/defective Item or it doesn't comply with the quality, size, physical condition & specification as per Your original purchase.
You have received an Item which You're not satisfied with because of its fit/size.

How do You receive Your refund through TRANSPORTATION COLLABORATIVE, INC.?

Refund is given as Money Back
Refunds will be made through cash, credit card, cheque or Bank transfer depending on the payment method used at the time of placing the purchase. It takes 5 working days.

What about vehicle titles?

Titles are transferred into the new owners name once the vehicle has been approved by the Buyer and after the 7-Days Money Back Guarantee is over, or during this period if the Buyer decides earlier.

What titles are accepted?

To reduce the return rate, TRANSPORTATION COLLABORATIVE, INC. & Consignment only accepts vehicles with titles that are:

Clear - Vehicle has no accident history or has been in an accident minor enough that the cost of repair was less than the cost to write off the vehicle.

Rebuilt - A vehicle that has been previously branded as salvage but has been rebuilt/repaired and reinspected. These vehicles are drive-able but the rebuilt brand remains on the vehicle's title/registration documents permanently.

TRANSPORTATION COLLABORATIVE, INC. & Consignment does NOT accept vehicles with titles that are:

Salvage - A vehicle that can be repaired but which would cost more than some predefined amount (often 75-100% of the car's value) to repair. Subject to structural safety inspection before it can be driven; documentation of repairs and sources of repair parts may also be required, depending on jurisdiction.

Irreparable - A vehicle that can be used for parts or scrap only.

Wrecked - Vehicle has been permanently dismantled or recycled as scrap metal. This status effectively prevents the VIN from the destroyed vehicle from ever being re-used.

Theft Recovery - While stolen is a status and typically not a brand (as licensing agencies can refuse to issue any title document once a vehicle is stolen), previously-stolen vehicles are often found dismantled, vandalized or destroyed through arson. Many are then branded and may be irreparable.

Abandoned - The vehicle was found abandoned by its previous owner. Typically not a brand, but may need to be disclosed in some jurisdictions.

REMEMBER, THAT WITH THE TRANSPORTATION COLLABORATIVE, INC. & Consignment 7-DAY MONEY BACK GUARANTEE:

You can be sure you are paying the right price. Certified pre-owned vehicles sold through TRANSPORTATION COLLABORATIVE, INC. & Consignment are never just average. They are better conditioned and backed by guarantees that are second to none in the industry. Yet our prices are almost always at or below average retail. The price couldn't be more right!
If for some reason there is something wrong with the vehicle. We don't think there is or it wouldn't be offered for sale to you. In preparing each of our pre-owned vehicles for being listed online, we take them through a rigorous safety inspection and if somethings not quite right, we report it or fix it at the Seller's cost. If a mistake is made or something is missed, we will take care of it, because every vehicle we sell comes with the 7-Day Money Back guarantee. Ask yourself, how can you lose?
You must like the vehicle. We hope we've done our best to help you evaluate your requirements and to sell a vehicle which best meets them. But... we can both make mistakes. If you don't like the vehicle, bring it back to us within 7 days and get your money back in full. You couldn't be safer!
What If I find something I like better, cheaper or in a different color? We don't think that there could be a better value for you than buying a pre-owned vehicle with our guarantee but you're the customer and you are always right. Simply contact us within 7 days and get your money back in full and the shipping process will be reversed. How could you be safer?